Return Policy
Please take the time to read the following information carefully
We accept the return of almost everything we sell. Providing your item is unwashed, unused or unworn, and in the same condition as when you received it, you’re welcome to return it for a full refund or for store credit, up to 10 days from the date your order is dispatched.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The cost of the return shipping label will be deducted from your refund.
What cannot be returned?
We can’t accept returns for items bought outside that 10-day window.
We cannot accept the return of monogrammed items, liquids, candles, soaps, or sealed items.
Return Registration
How does it work?
Click on the link below to begin the return registration.
Once the return is approved, a return label will be sent to you via email for your return shipping.
Refunds
Once your return item(s) have been received, credit will be applied to your credit card or original method of payment. Once you receive your email indicating your return has been processed, you can expect to receive your credit in 3-5 business days.
Refunds will be issued for the product price and sales tax less original shipping fee.
Store Credit
If you elect to receive refund in the form of store credit, we’ll get it checked and make sure your store credit code is emailed to you within 24 hours after your return item(s) has been received.
Need help?
Contact us at rivaviva@rivaviva.co for questions related to refunds and returns.